Frequently Asked Questions (FAQ)

Answers to the most frequently asked questions about NDO: how to submit an ad, what verification provides, how VIP promotion works, where to find site rules and how to shop more safely online.

About NDO.ua

What is NDO.ua?

NDO (NDO.ua) - National Classifieds Board of Ukraine. Here you can post and find ads for goods, vehicles, real estate, jobs, services, agro products, heavy machinery, children’s items, electronics and many other offers.

How is NDO different from other classifieds boards?

The platform combines a large catalog of categories, AI search, automatic ad translation, a verified users program and VIP promotion. We focus on structure, trust and clear rules.

In which countries can I post an ad?

The main market is Ukraine, but when submitting an ad you can also choose other countries if the offer is relevant to an international audience. Posting is supported in over 30 countries.

What categories are on the site?

Main sections: Goods, Vehicles, Real Estate, Jobs, Services, Agriculture, Heavy Machinery, Buy / Looking for, Free and Help. Inside the sections there are many subcategories for more precise search.

Posting ads

Can I post an ad for free?

Yes. Basic posting is available without payment. Free accounts may have limits on the number of ads, photos and description length. Paid tools are needed only when you want more visibility or advanced features.

How to submit an ad?

Click Post an ad, sign in or register, choose a category, add a title, description, photos, price, city and contacts. Before publishing, check that the ad does not violate the Terms of Use.

What to write in the description?

Describe the condition of the item, model, specifications, included accessories, reason for sale, delivery terms, possibility of bargaining or warranty. For services indicate experience, city of work, payment format and examples of completed jobs. For vacancies - salary, schedule, requirements and responsibilities.

Why didn’t my ad appear immediately?

An ad may go through moderation. Check that mandatory fields are filled, that correct contacts, city and photos are added, and that the ad does not duplicate an already published offer.

Can I edit an ad after publishing?

Yes. Sign in to your personal account, open your ads and choose edit. If after changes the ad requires additional review, it may temporarily not be shown in the catalog.

How to make an ad better?

Use a specific title, original photos, a realistic price, the correct category and short paragraphs. Do not write everything in capital letters, do not add unnecessary symbols and do not hide important sale terms.

Verified user

What does the “Verified user” status mean?

This is a trust badge that shows the profile has passed additional verification by NDO administration. It helps buyers notice more reliable profiles faster, but does not replace basic safety rules.

What does verification provide?

Verification may provide a trust badge, more options for ad description, additional photos, more noticeable profile presentation and other benefits described on the Verified user page.

How much does verification cost?

Basic paid verification costs 199 UAH. Also, until 31 December 2026 a promo period with a free application may be in effect subject to meeting the platform requirements.

Does verification guarantee a safe deal?

No. The trust badge helps with orientation, but the buyer still must check the item, documents, payment method and delivery terms.

VIP promotion and tariffs

What is a VIP ad?

VIP is paid promotion that increases an ad’s visibility in the category, search and site promo blocks. It is useful for urgent sales, competitive categories and business offers.

How much does VIP cost?

Main tariffs and current conditions are published on the Tariffs for ad placement page. In some categories separate prices or short promo packages may apply.

Does VIP guarantee a sale?

No. VIP increases visibility, but the result depends on price, photos, description, demand, city, category and seller response speed.

How to pay for paid services?

Payment is made by the methods available on the site. After successful payment the status or service is activated according to the tariff conditions.

Safe purchases

How to contact the seller?

Open the ad and use the available contacts: message, phone or other indicated contact methods. Ask clarifying questions before payment.

How to buy more safely?

Inspect the item before payment, meet in public places, do not share SMS codes, do not follow suspicious links and do not transfer advance payments without sufficient guarantees.

What to do with a suspicious ad?

Do not continue the deal, save the link to the ad and notify the administration via the report button or the Contact us page.

Account and support

How to register?

Go to the registration page, fill in the required information and confirm the account if the system asks you to do so.

Where to read the site rules?

Main rules are published on the Terms of Use page. Data and privacy are described in the Privacy Policy.

Where to address questions?

Write via the contact form. In the message it is desirable to indicate the ad link, your e-mail, a short description of the problem and a screenshot if it helps to resolve faster.

Didn’t find an answer? Go to the About NDO page or write to support via contacts.
Frequently Asked Questions (FAQ)